Refund Policy
Last updated: October 12, 2026
This policy explains when words are returned automatically and when a word-pack purchase can be refunded. Word packs are sold through Creem as the merchant of record, and refunds go back through Creem to the way you paid.
1. Rewrites that don't finish: words returned automatically
If a rewrite fails, you cancel it, it times out or it doesn't finish because of a service interruption, the words it used are returned to your balance automatically. You don't need to ask. You'll see a "Returned" entry in the activity list on your account page.
2. Results with technical problems: words returned
If a rewrite finished but its result can't be used because of a technical problem, such as content that is clearly missing or cut off, large repeated passages, or output in a language other than English, email [email protected] within 7 days of the rewrite. Tell us when you made the rewrite and include the relevant passage. Once we've checked it, we'll return the words it used.
These aren't technical problems, and don't qualify: being unhappy with the style or how much the text changed, or a disappointing score from an AI detector (we don't promise to pass any detector; see section 1 of the Terms of Service).
3. Word packs: unused words refundable within 14 days
- Within 14 days of a purchase, you can ask for a refund of the words from that purchase that you haven't used.
- The refundable words are the smaller of the number of words in that purchase and your balance when you ask. The refund is that share of what you paid. For example: you buy 20,000 words ($12.99) and use 5,000, leaving 15,000; you can get back 15,000 / 20,000 × $12.99 ≈ $9.74.
- After 14 days, purchases are generally not refundable. If the law where you live gives you more rights, the law applies.
- Gifted words, from the new-account gift or from us, have no cash value and can't be refunded.
4. If we stop running the Service
If we stop running the Service, we'll give at least 30 days' notice and refund, in proportion, the purchased words you haven't used (calculated per purchase as in section 3, without the 14-day limit).
5. How to ask
Email [email protected] from the address you signed up with, and include:
- your account email;
- the time of the order, or the order number on your Creem receipt;
- why you're asking (optional).
We'll reply within 3 business days. If we agree to a refund, it goes back through Creem to the way you paid. How long it takes to arrive depends on your bank or payment provider, usually 5 to 10 business days. The refund includes any tax Creem collected at checkout.
6. Words after a refund
Once a refund is made, the matching words are taken from your balance and shown as "Payment refunded" in your activity.
7. Chargebacks
If something goes wrong, contact us first; it's usually the quickest way to sort it out. If you file a chargeback with your bank or card issuer instead, the matching words are taken from your balance, which may then go below zero; you'll need to bring it back above zero before you can rewrite again. We may also suspend the account until the chargeback is resolved.
8. Deleting your account
Deleting your account also deletes your remaining words, and you can't ask for a refund afterwards. If you want a refund, ask before you delete your account.
9. Contact
For any questions about refunds, email [email protected].